Privacy Policy

    Privacy Policy

    How we collect, use, and protect your personal information

    Last updated: September 2025

    Information We Collect

    We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

    • Contact information (name, email, phone number)
    • Practice information (clinic name, address, specialty)
    • Usage data and analytics
    • Communication preferences

    How We Use Your Information

    We use the information we collect to provide, maintain, and improve our services:

    • Provide and maintain AI receptionist services
    • Process transactions and send related information
    • Send technical notices and support messages
    • Improve and develop new features
    • Ensure HIPAA compliance and data security

    Data Security & HIPAA Compliance

    We implement appropriate technical and organizational measures to protect your personal information:

    • End-to-end encryption for all data transmission
    • Secure data storage in certified facilities
    • Regular security audits and penetration testing
    • HIPAA-compliant data handling procedures
    • Access controls and audit logging

    Contact Us

    If you have any questions about this Privacy Policy, please contact us at:
    Email: hello@hookneural.com
    Phone: (833) 441-2017