Built for Safety. Scoped for Administration.
Hookneural's AI receptionist is an administrative tool - not a clinical one. Here's exactly what it does, what it doesn't do, and how we keep patients safe.
Scope of the AI Receptionist
Clear boundaries ensure the AI stays within its lane - handling scheduling and admin, never clinical decisions.
What The AI Does
What The AI Does Not Do
Our Safety Principles
Every decision in our AI design is guided by patient safety and responsible use.
Human-in-the-Loop
Our AI is designed to support your staff - not replace clinical judgment. When in doubt, calls are routed to a human team member.
Conservative by Default
The AI errs on the side of caution. If a caller describes anything that could be urgent, the system escalates immediately rather than attempting to handle it.
No Medical Advice
Hookneural never provides medical advice, diagnoses, or treatment recommendations. It is an administrative tool, not a clinical one.
Transparent to Callers
Callers are informed they are speaking with an AI assistant. Transparency sets clear expectations and builds trust from the first interaction.
Continuously Monitored
Call handling is monitored and reviewed to ensure the AI performs within its defined scope. Anomalies are flagged for review.
Practice-Specific Configuration
Every deployment is customized to your practice's protocols, escalation rules, and specific requirements - there is no one-size-fits-all.
When Does the AI Escalate?
Based on your practice's configuration, the AI can be set to route calls to your staff in situations like these.
Questions About Safety?
We believe in transparency. If you have questions about how our AI handles specific scenarios, our team is happy to walk you through it.